Well, this morning we finally had Smith & Keene out to look at the furnace to figure out why the auxiliary heat doesn't work. I was just hoping the furnace couldn't keep up but that wasn't the case.
The reason it wasn't working properly was that two out of three auxiliary heating coils weren't working, two of them were broken. The service tech's reasoning why they broke was due to restrictive filters, poor air flow. We have been using the middle of the line filters and changing them every 90 days. I guess we should have been using the bottom of the line ones. He said the unit and ducting are designed for cheaper filters. Now why weren't we told that when we bought the house? It would have saved us a lot of money on filters and now new coils.
The coils have to be ordered and they will call us when they come in. So for now we just don't have auxiliary heat which we haven't had in awhile anyway. Who needs auxiliary heat?
Wow. I am glad you finally found out what the problem is. They should have left the papers that came with your furnace when you bought the house.
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